Refund policy
Returns and Replacements (Transit Damage Only)
We take pride in the quality of our fashion jewelry. Since many of our items are handmade or customized, slight variations in color, finish, or design may occur compared to digital images on our website.
IMPORTANT: NO RETURNS ON CUSTOMIZED GIFTS Due to the personalized nature of our customized gifts, we strictly do not accept returns, exchanges, or cancellations for any personalized or custom-made items once the order has been processed. Please review your customization details (spellings, dates, etc.) carefully before placing an order.
Because of hygiene reasons and the delicate nature of fashion jewelry, we do not accept standard returns or exchanges. Returns are only authorized under the special condition that the jewelry is damaged during transit.
If you receive a damaged item, you must adhere strictly to the following Unboxing Video Policy to claim a replacement or refund:
The Unboxing Video Requirement
To protect both our business and our customers, any claim for transit damage will only be entertained if accompanied by a clear, continuous unboxing video.
Video Guidelines:
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Start Unopened: The video must begin with the delivery package sealed in its original packaging. You must show all sides of the package, including the shipping label.
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Continuous Footage: The recording must be one continuous, uncut, and unedited shot.
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Clear Evidence: The opening of the package and the extraction of the damaged/defective jewelry must be clearly visible in the frame.
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Reporting Time: The video and the issue must be reported to our customer service team at beautifulmecollections@outlook.com/+91-7678012982] within 24 hours of receiving the delivery.
If an unboxing video is not provided, or if the video does not meet the criteria above, we will be unable to authorize a return or replacement.